Frequently Asked Questions

Q: How do I bid on merchandise or properties for sale?
A: First, you must become a member.  You can register your information by clicking the New Member button, and choose a User ID.  You will then be sent a password to your e-mail address.  After that, you can place a bid on the merchandise or properties that you would like to purchase. Before you place a bid, be sure to read the Terms and Conditions that apply to the specific property that you would like to purchase.

Q: How can I pay for my winning bids?
A: We accept all Major Credit Cards, Wire Transfer, Money Order, or Cashier’s Check.  We accept payment directly over the phone or online.  If you pay by Money Order or Cashier’s Check, please express mail to our office by minimum second day delivery.

For Real Estate transactions, a deposit (usually 5% of the high bid price) will be due and payable by Wire Transfer or Cashier’s Check.  This will need to be received by Active Auction, Inc., within 2 business days after the close of the auction.  Please be certain to review the Terms & Conditions that is posted with the individual auction property.

Company Mailing Address:
Active Auction, Inc.
21032 Picasso Ct., # K-103
Land O’Lakes, FL   34637

Ph: 813-965-1697

Q: How can I track items without bidding?
A: You can watch items without bidding by checking the "Check to Watch Item Without Bidding" box, by entering your Username and Password and clicking "Place My Bid or Track My Item" button. You will be able to see this item in your Tracked Items list in the Members Area.

Q: What are the Terms and Conditions of the sale?
A: The Terms and Conditions govern the sale, and they are pre-set prior to the start of the auction.  Read these conditions and terms carefully.  By submitting a bid, you are agreeing to the set Terms & Conditions of the auction property!

Q: What is a buyer's premium?
A: A buyer's premium is a percentage of the high bid that is added to the high bid to establish the total purchase price. For example, if your high bid is $100 and the terms specify a 10% buyer's premium, the buyer's premium would be $10, and the total purchase price would be $110. Refer to the Terms and Conditions of specific sales to see if the buyer's premium is applicable.

Q: What is the internet transaction fee?
A: This on-line bidding website is also a sales and marketing tool for real estate and merchandise. This fee covers the use of this service, paid by the buyer. Please refer to the Terms and Conditions of specific sales to see if the internet transaction fee is applicable.

Q: What is an “absolute” auction?
A: An absolute auction means that the property will be sold to the highest bidder, regardless of price.

Q: What is a “reserve” auction?
A: A reserve auction means that the seller has pre-set a minimum price that the property can be sold for. Sometimes the auction might state "subject to confirmation," meaning that the seller reserves the right to approve and agree to the high bid at the conclusion of the sale.

Q: Please explain what the term “as-is, where is” means.
A: Auction items and properties are sold in their existing condition at the time of the auction. Auctioneers generally do not make any representations, warranties, or guarantees about the auction items or properties. When placing a bid, you are agreeing to purchase the auction item under these terms, should you be the high and winning bidder.